More Than a Connection
You aren’t just connected to the National Grid; you are connected to EZECO. We monitor your system proactively to ensure it is up and running perfectly and smoothly.
1. Let's Talk
Contact us at info@ezeco.uk or call our direct line. We aim to acknowledge all concerns within 24 hours. Most issues are solved instantly through direct conversation with our engineers.
2. Looking Closer
If you need deeper help, we escalate your case via our CRM Portal. This assigns a senior manager to your project history. You will receive a clear investigation plan within 3 working days.
Request CRM Call-Back3. Total Resolution
Within 15 working days, we provide a full written decision. We implement real technical solutions to ensure your energy independence is never interrupted.
Offline Safety Net
Lost internet access? Check your solar inverter. Our engineers leave a physical System Reference Card there with our phone numbers and your Project ID.
complaints@ezeco.uk
Formal Resolution+44 742 768 3096
Support Linecrm.ezeco.uk/portal/login
Online Portal