Who we are

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EZECO

Smart Energy for a Greener Tomorrow

PRIVACY POLICY

Last Updated: March 2026

This Privacy Policy explains how EZECO (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website ezeco.uk, contact us, or use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

EZECO is a renewable energy company based in Birmingham, UK, specialising in solar panel installations and air source heat pump systems. We help homes and businesses across the UK transition to cleaner, more affordable energy.

Data Controller:

Company Name: EZECO
Address: 110 Sheldon Chamber, Coventry Road, Birmingham, B26 3NW
Email: info@ezeco.uk
Phone: +44 742 768 3096
Website: ezeco.uk

2. What Personal Data We Collect

We may collect the following types of personal data:

2.1 Information You Provide to Us

Full name
Email address
Phone number
Home or business address
Details about your property (e.g. type, size, energy use)
Information about your eligibility for government grants (e.g. benefits, EPC rating)
Any other information you provide through our contact or quote request forms

2.2 Information Collected Automatically

IP address
Browser type and version
Pages visited and time spent on our website
Referring website or source
Device type and operating system

This data is collected via cookies and similar tracking technologies. Please see our Cookie Policy section below for more details.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes for our services
To assess your eligibility for government energy grants (ECO4, Boiler Upgrade Scheme, etc.)
To schedule and carry out solar panel or heat pump surveys and installations
To send you relevant updates, offers, or information about our services (with your consent)
To comply with our legal and regulatory obligations
To improve our website and customer experience
To process payments and manage our business operations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent – where you have given us clear permission to contact you or process your data
Contractual necessity – to fulfil a contract or take steps at your request before entering a contract
Legal obligation – to comply with laws such as HMRC requirements or MCS regulations
Legitimate interests – to run and improve our business, provided this does not override your rights

5. How We Share Your Data

We do not sell your personal data. We may share it with:

Trusted third-party service providers (e.g. installation engineers, surveyors, CRM platforms) who assist in delivering our services
Government bodies or grant administrators where required to process funding applications
MCS (Microgeneration Certification Scheme) or other regulatory bodies as required
Law enforcement or regulatory authorities if required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary:

Enquiry and quote data – up to 12 months if no contract is entered
Customer installation records – up to 7 years for warranty, insurance, and legal compliance
Marketing data – until you withdraw consent or opt out

After the relevant retention period, your data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access – request a copy of the data we hold about you
Right to rectification – ask us to correct inaccurate or incomplete data
Right to erasure – ask us to delete your data (“right to be forgotten”)
Right to restrict processing – request that we limit how we use your data
Right to data portability – receive your data in a structured, machine-readable format
Right to object – object to processing based on legitimate interests or for direct marketing
Right to withdraw consent – at any time where consent is the legal basis

To exercise any of these rights, please contact us at info@ezeco.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies – required for the website to function correctly
Analytics cookies – to understand how visitors use our site (e.g. Google Analytics)
Marketing cookies – to show relevant adverts (only with your consent)

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include secure servers, encrypted communications (SSL/TLS), and restricted access to personal data within our team.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to ezeco.uk. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before submitting any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

EZECO

110 Sheldon Chamber, Coventry Road, Birmingham, B26 3NW

Email: info@ezeco.uk

Phone: +44 742 768 3096

Website: ezeco.uk

Privacy Policy